Terms & Conditions

Please read these terms carefully

Last Updated: January 2025

Welcome to Craveten. By accessing or using our platforms and services, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Acceptance of Terms

By accessing and using Craveten's platforms and services, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these terms, please do not use our services.

2. Description of Service

Craveten provides software-as-a-service (SaaS) platforms and solutions for businesses across various industries, including but not limited to:

Crave: An operating system for food businesses including ordering, kitchen management, and analytics
IRSEP: Industry-ready software engineering training programs for educational institutions
Unified Analytics: Business intelligence and analytics dashboards
AI Systems: Automation tools for business workflows

3. User Responsibilities

As a Client/User:

You agree to provide accurate and complete information when registering and using our services
You are responsible for maintaining the confidentiality of your account credentials
You will not share your account access with unauthorized users
You will not use the platform for any illegal or unauthorized purposes
You will not attempt to interfere with, disrupt, or compromise the platform's security or functionality
You are responsible for all activities conducted under your account
You will comply with all applicable laws and regulations in your use of our services

Account Security:

You must notify us immediately of any unauthorized use of your account
You are responsible for implementing appropriate security measures within your organization
We recommend using strong passwords and enabling multi-factor authentication where available

4. Subscription and Payment

Our services are provided on a subscription basis. Payment terms vary by service and plan selected:

Subscription fees are charged in advance on a recurring basis (monthly, quarterly, or annually as selected)
Prices are subject to change with 30 days' notice
Payment must be made through approved payment methods
Failure to pay may result in suspension or termination of service
All fees are non-refundable except as specified in our Refund Policy
Taxes, if applicable, will be added to the subscription fees

5. Service Level and Availability

We strive to maintain high availability and performance of our platforms:

We aim for 99.5% uptime, excluding scheduled maintenance
Scheduled maintenance will be communicated in advance when possible
We are not liable for temporary service interruptions due to maintenance, updates, or circumstances beyond our control
Service level agreements (SLAs) for enterprise clients are defined in separate agreements

6. Intellectual Property

The Craveten platforms, including all software, code, designs, logos, text, graphics, and related intellectual property, are owned by Craveten Software (OPC) Private Limited and are protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to use our services for your business purposes
You may not reproduce, distribute, modify, or create derivative works without explicit written permission
You retain ownership of all data you input into our platforms
We retain all rights to improvements, updates, and modifications to our platforms

7. Data Ownership and Usage

Your Data:

You retain all rights to data you input into our platforms
We will not access or use your data except as necessary to provide and improve our services
You can export your data at any time during your active subscription
Upon termination, you have 30 days to export your data before it may be deleted

Aggregated Data:

We may use anonymized, aggregated data for analytics, product improvement, and research
Such aggregated data does not identify you or your business

8. Limitation of Liability

To the maximum extent permitted by law:

Craveten's platforms are provided "as is" without warranties of any kind, express or implied
We are not liable for any indirect, incidental, special, consequential, or punitive damages
We are not responsible for data loss due to user error, system failures, or circumstances beyond our control
Our total liability for any claims shall not exceed the amount paid by you in the 12 months preceding the claim
We strongly recommend maintaining regular backups of your critical data

9. Privacy and Data Protection

Your use of our platforms is also governed by our Privacy Policy. We collect and process data in accordance with applicable data protection laws. Please review our Privacy Policy to understand how we handle your information.

10. Service Modifications and Termination

Modifications:

We reserve the right to modify, update, or discontinue any features of our platforms with reasonable notice
We will notify you of material changes to functionality
These Terms and Conditions may be updated periodically; continued use constitutes acceptance

Termination:

You may terminate your subscription at any time through your account settings
We may suspend or terminate your access for violation of these terms
We may terminate services with 30 days' notice for business reasons
Upon termination, you will have access to export your data for 30 days

11. Prohibited Activities

Users are prohibited from:

Using the platform for fraudulent purposes or illegal activities
Attempting to hack, reverse engineer, or compromise the platform's security
Impersonating other users, businesses, or Craveten personnel
Uploading malicious code, viruses, or harmful content
Scraping, crawling, or extracting data through automated means without permission
Reselling or sublicensing access to our platforms without authorization
Violating any applicable laws or regulations

12. Support and Maintenance

Support levels vary by subscription plan:

Standard support includes email support during business hours
Premium support options are available for enterprise clients
We provide regular platform updates and security patches
Response times vary by support tier and issue severity

13. Dispute Resolution

In the event of any dispute arising from the use of our platforms, we encourage users to first contact us directly to seek resolution. Any disputes that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu, India.

14. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any legal proceedings shall be conducted in English.

15. Indemnification

You agree to indemnify and hold Craveten harmless from any claims, damages, liabilities, and expenses arising from your use of the platform, your violation of these terms, or your violation of any rights of another party.

16. Force Majeure

Craveten shall not be liable for any failure to perform its obligations under these terms due to circumstances beyond its reasonable control, including but not limited to natural disasters, strikes, pandemics, war, government actions, or infrastructure failures.

17. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18. Assignment

You may not assign or transfer your rights and obligations under these terms without our written consent. We may assign our rights and obligations to any affiliated entity or successor.

19. Contact Information

For questions or concerns about these Terms and Conditions, please contact us:

Email: contact@craveten.com

20. Entire Agreement

These Terms and Conditions, along with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Craveten regarding the use of our platforms and supersede all prior agreements and understandings.